FAQ
Common questions about working with us.
Planning a lighting project? Here are the questions clients ask most often. If you don't see your answer here, just send us your project details and we'll respond directly.
Get quotes faster
Providing floor plans and quantity estimates helps us prepare specifications and pricing more quickly.
Frequently asked questions
What you need to know before getting startedWhat information do you need to prepare a quote?
We need: property type, key areas to cover, approximate quantities (or floor plans), project timeline,
and access constraints (business hours vs. after-hours). If you have an existing dimming system
(DALI, 0-10V, etc.), please mention that too.
Can you work in occupied buildings or during night hours?
Yes. We regularly work in occupied buildings and can schedule installation during off-peak hours.
We'll plan the work in phases to minimize disruption to your operations.
What documentation do you provide at handover?
We provide a complete handover package including: as-built drawings, control system settings,
zone configuration notes, and basic operating guidance for your building team.
Do you offer ongoing maintenance support?
Yes. We offer preventive maintenance programs, on-call fault support, and replacement planning.
Coverage can be customized based on your portfolio size and needs.
See Maintenance & Support for details.
Can you help with LED display projects?
Yes. We handle LED display planning, hardware coordination, installation support, and ongoing
maintenance β typically for lobbies, atriums, and public areas.